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Enquiry for Cards

 

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Exchange Policy

Only Blank cards can be exchanged. In case of exchange, shipping costs from India to the destination point will be deducted. Also 3% of the total costs incurred will be retained as processing fee. Shipping costs to send the goods to us are to be borne by you. Refunds will be initiated after receipt of the goods in good condition. Exchange amount is original amount paid less costs of shipping original order. All items must be returned in their original packaging along with a copy of the invoice and these must be packed together in a secure, tamper-proof box. We do not accept partial or used packs of supplies or items returned in envelopes.

Return Policy

In case you are planning to place a bulk order with us, it is recommended that you purchase a sample first. No returns/refunds are entertained on grounds of your not liking the design and/or product, paper, color variation from the online samples. In such circumstances only exchange requests as per our `exchange policies’ shall be entertained. Our site has a facility that allows you to buy a sample for your perusal and we strongly recommend that you purchase a sample before ordering bulk quantities. We shall be pleased to send you your selected samples for approval, and the cost of the same will be reimbursed against your order(s). Before placing your confirmed order, make sure that you are satisfied with the sample. Colors displayed on your monitor may vary from the actual printed card. Handmade paper tends to vary both in gsm (grams per square meter) and color. A variation of ±10% is an acceptable norm worldwide. There might be minor variations in paper of other grades too. Though we try our best to supply cards of the same size as specified on our website, there can be circumstances when the size of the printed card may vary slightly from the sizes mentioned therein. In our endeavor to provide you with the best cards, we reserve our rights to make slight alterations in their size. Cards once supplied shall not be taken back on grounds of alterations from the samples displayed online. Products will be returned only if there is a gross variation from the online sample. In case you want to return the cards, please send an email to sales@dreamweddingcard.com along with details of why the cards should be returned.

The Local taxes, VAT and other duties will be paid by you. As we can not calculate, how much the local authorities are charging and what are the custom laws in different countries? Apart from these taxes, if there are some other additional taxes in your country or region, that will be completely paid by you. The cards in sample order are generally available in bulk as well, but there will be no guarantee in future for its availability. As the availability of cards depends on the running orders, there will be no surety /guarantee in future as well. However, we keep the cards in enough quantity. We ensure to the customers about the design and the shade of the cards, however, there might be a possibility that in future there could be a slight change in the color and texture of the cards. There is a possibility of change in color of the samples and the main bulk order made in a later date. There might be a possibility of difference in shade between the actual color of card and the image shown on the website. As these images are in JPEG format, the color depends on the resolution of the computer monitors. So kindly ask about the exact colors before placing the order or during the proof procedure. We try to give the exact color shade but the as the mixing of colors is manual, so there could be a possibility of very slight color difference, as compared to the images on the computer. The sample cards order / orders are non-refundable but adjustable.

The cost up to 5 samples and one time shipping charges are completely adjustable with the bulk order made later, where the cost of the cards and printing, excluding shipping, should be at least US $150 or more. If you do not make the bulk order later, the sample order bill will not be refunded. Even if you make two or more orders, the sample cost of 5 samples will be adjusted along with the shipping charges for one order only. In case, you do not like our products and want to change or want any refund in lieu of that, the printed cards will not be changed in any case, however you can send the blank cards back to us, but you have to bear the shipping charges (To & Fro). We use world’s number one shipment services UPS / DHL / FedEx as our carrier, and we ensure that the cards reach to you in perfect state without any damage and in timely manner; however, we are not responsible for the situations beyond our control. Any changes made in the cards regarding paper material, design or size, as instructed by the customer, and are deviated from the original design as shown on the website, will be considered as a customization, and will be chargeable. Any change in the price of the cards and shipping will be informed by us while working on proofs. The price change will depend on the type of customization you are looking for. As standard, all the envelopes come without any self adhesive. We recommend using of good quality double sided tape for sealing them. However, If you want us to create them as self-adhesive, We can provide that as well. The cost of self adhesive will be charged separately, based on number of envelopes. BM Cretions is holding company for the website.

So please note the charges appearing on your credit / debit card statement will be as “MB Creations” instead of website name. Our personnel will try to resolve your problems and in case no solutions can be reached at, your money will be refunded. Unused packs of invitation supplies may be returned for a refund within 7 days of receiving the material. Shipping cost incurred in sending the cards to you are non-refundable. All items must be returned in their original packaging along with a copy of the invoice and these must be packed together in a secure, tamper-proof box. We do not accept partial or used packs of supplies or items returned in envelopes. 7 working days are required from the date of receipt of goods to process the refund order.

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